The build of the pack is top notch and takes well to the wear and tear on the trail. The compresion straps are great, as are the customizable straps and hip belt. I would recommend to anybody looking for a great mountain/extended trip pack. Concrete Pumping

none so far

I have owned and exclusively used the Gregory pack since about 1996 or so. it Is the most durable pack, takes a beating. The quality is great, all zippers are sill perfect no stitching issues. The only gripe is it is heavy, but it is a trade off for longevity.

Customer Service

I have never needed to use customer service

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Gregory ranks up there with the other quality names, Northface, Osprey...

I found mine covered in dust in one of those big plastic bins at goodwill. They charged me five bucks for it and I couldn't be happier. After cleaning the hell out of it it looks like a new pack. Took it on several backpacking trips and it's pretty comfortable, but the pack is a little heavy.

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I've had two other Gregory packs and some Lowe Alpine packs.

This is a great for lugging around 40-60 lbs without much problems. I used this pack on a 10 day jaunt through Mexico and Belize as well as several climbing trips and it has performed very well. The build of the pack is top notch and takes well to the wear and tear on the trail. The compresion straps are great, as are the customizable straps and hip belt. I would recommend to anybody looking for a great mountain/extended trip pack.

Customer Service

No need for it.

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Jansport, REI, Colman (external and internal)

I just took this pack on a 6 day excursion through the rockies and i was quite satisfied. I had my pack loaded pretty hefty (50-70lbs) due to some weak gals on the trip. My only problem was that i found the shoulder straps to be a bit annoying. I prefer a wider strap with softer padding so investing in some aftermarket straps is not a bad idea. The hip belt was great and its ability to adjust was very convenient. THe Nalgene Holster was excellent idea from Gregory. No complaints on this pack.

Got this pack two years ago and it has been great. Very durable and well constructed. The newer version (2002 and up) of this pack is much better. It was a good idea for them to rotate the water bottle holder. I have the older version and it's hard to get to on mine. Also, the older ones are really pretty heavy (8 pounds for my large) The new ones are something like 6.5 which is a great improvement. This pack is really comfortable and easy to adjust. If you are looking for just one pack that can do everything then this is an excellent choice. I have been getting really anal about weight lately so i am looking for a smaller/lighter pack. I hope to get one for under 3 pounds that I can use for 3 to 4 nights. If you are like me, and only really go out for 5 days max, with a load of 30 pounds, then this pack is overkill. I'm looking at the Gregory G-Pack for my next bag. It only weighs 2 pounds 11 oz and the large holds over 3000 ci. Plenty for a long weekend and it's only $150 at REI.

Customer Service

Haven't had to call them yet.

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This is my first serious backpack.

I have had my Palisade since 1992. This is by far the best pack I have ever owned. Very, very comfortable and the perfect size for multiple day trips. After more than 10 years of use, I have had nothing go wrong with this pack. The quality and workmanship are second to none. This pack originally came with a gription mesh hip belt and would rub my hips raw until I got used to it. In 2001, I decided I wanted the updated Flow-Form hip belt. No problem. The new belt fit exactly the same. My compliments to Gregory. They make a great product.

Customer Service

Never had to use it.

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No other internal frame pack.

Used this pack on a 10 week hike on the AT. The pack is very functional and durable. The only service I need during these ten weeks was when I fell and landed very hard and had to replace a bolt on the waist strap. Also, after all the time on the trail the pack stayed very clean. The only downside to this pack is it's weight. I took off the top section and that helped quite a bit. The best way to counter the heaviness is to pack smartly. But when you pack light, the pack is a little too big. If you are a pack rat (enough stuff to where the 1-1.5 more pounds than some other comparable packs) it is a great pack. But if you are a light-weight hiker, I'd recommend a smaller, lighter pack.

Customer Service

I haven't need it.

best pack for the money. has been with me through many a mile and has never failed.

Customer Service

has always been there when i have had questions.

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kelty, Dana Designs

I bought this pack on the recommendation of a friend for a trip to the Windrivers in Wyo and this is the best pack know to the world. My pack was no less than 80 lbs (after carrying half of my 11 yr olds gear) It performed flawlessly. The hip belt fit perfect and the shoulder straps adjusted excatly as needed. It took about 5 minutes to get the pack set up and for 50 miles I didn't have to touch anything. The fanny pack is awesome. The outside pocket is just big enough for the small stuff you always need, i.e bug spray, filter, compass, flies. The company I bought this from was also great. They overnighted the pack to me at a very reasonable price. There customer service was awesome. This is the 2001 model. The water bottle holders were easy to get to. The 2002 model is even better having them canted forward. I will never buy another pack. I am headed to Whitney next week and my Gregory will be right with me.

Customer Service

http://store.yahoo.com/benchmarkoutfitters/gregbaconsal.html This company does a great job. The have inexpensive prices and great customer service.

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Camelbak sherpa. (day pack)