Description Our lightest down jacket. The cut is close, yet still allows a full range of arm movement. The 1.6oz nylon taffeta shell is sewn through and filled with 700+ goose down. It can shrink to the size of a softball when packed in its stuff sack, yet when you pull it out, no pile jacket will come close to being as warm.
Summary: Purchased Hooded Helios. This jacket is ridiculously sized. The ratio of arm length, which was perfect, to torso length, which was strangely short, was highly unusual and made the entire experience ridiculous. Feathered Friends may make quality gear, but how can something be quality if the simple proportions are so out of touch with anatomy.
Summary: Just got the FF Helios. Can't say enough about it. Took it hunting- Nothing compares to it. My bride has a MB alpine down, the Helios puts it to shame. I would absolutely buy it again. Lofty,warm, fit is close (just right), it's perfect
Summary: The product was purchased but not tested in the field. Good craftsmanship, as their products typically are, but customer service is lacking.
Bought this jacket for my wife for Christmas. We live on a horse farm in Eastern, WA and my wife is always complaining about the cold. I have other Feathered Friends products, (jacket and sleeping bag) and have been very satisfied with the products. Never had occasion to work with ther customer service.
This jacket fit my wife, but after wearing around the house for a couple of days, decided it was too "poofy" in the shoulders, and the zipper, when unzipped would scrape the underneath surface of her throat. Although it pained me to return this "heirloom" item, I agreed. There are always slight variances in how a product ultimimately fits someone, so I thought this would be a painless return. Well, not so fast. Upon returning the item, and their thorough inspection, they established that there was a "slight" water stain on the pocket. Mind you, it is at most a single mm in diameter. Totally removable with a damp cloth. This item was never worn outside the house, and frankly I cannot understand how there was a water stain in the first place but that was their assessment, un-negotiable. They state they cannot re-sell the item as new, yeah, right, so they begrudingly retunr it at 85% of the normal sale price. It will be on the rack tomorrow as "new".
Anyway, poor customer support and as a result I will go back to buying from companies that stand behind their products and return policies. Ridiculous, these folks are bush league.
Review Date January 16, 2004
Overall Rating 2 of 5
Value Rating 2 of 5
Visitors rate this review 2.50 of 5,
Reviewed by: Bob Moore(Unregistered User)
Summary: I bought an XXL with nylon shell and at 6'1' with a 36 in. arm length it's still too small. When they say their jackets are snug, they aren't kidding. The helios is a sweater, not a jacket. The nylon does leak some feathers, but it's not a serious issue. It is a good garment, but the "snug cut" takes some getting used to. As long as it's used in conjunction with an outer shell it's warm to about 10 degrees. I would buy it again if they'd make it bigger in the shoulders and sleeves. Maybe I'll try the Mont Bell ultra light down jacket next time.
Customer Service: They did not properly describe the fit and cut of the garment.
Summary: Large Helios Epic with 800. Me 6'1" 170lbs, narrow waist, broadshoulders. Had it custom for my monkey arms (armspan is 6'2" Feathered Friends are made for people with builds like myself, athletic, flexible etc. So a large is not really that big. I really appreciate the ab/stomach/chest section does not bunch up like most other jackets when I sit down (marmot, n-face, patty) the extra long arms were key for me. jacket weighs about a pound, stuffs down really small but has few zipper pockets (only one, really small) but that is fine with me, the double insulated hand warmer pockets really work well. This coat has been extremely durable, I've probably used it 300 plus times. Worth every penny. It has already been said but they do make the best down gear available. I've used my helios extensivly for 5 years, and I couldn't say anything has changed about it. I thought it would loose some water repelency, but no, even after chaffing. I just washed it (by hand) for the first time and it still didn't lose any water replancy.
Customer Service: I keep hearing bad things, but I have only experiences profesional service, quick, helpful, nice etc.
Similar Products Used: Marmot down sweater, N-face (okay if you pay less than $70)