A Closeout purchase. Good Deal at that price for approx 30-40LB loads. I used it for a 30 day Section hike of the Appalachain Trail (GE/NC/TN) at a max of 63LBS, normal 45LBS. Good (Taco Style) side compression & shoulder harness, snugs down nicely. Too many straps, I cut off a .5 LB of them. You can't get to the loops & ice pick straps without first unbuckeling other straps. The hip belt straps kept coming loose, I ducktaped them to fix problem over 10-14 hours a day rough terrain hikes. Difficult to get into bag for small stuff, I had to unbuckle everything. Overall, good concept that is still being developed. For the price, even Closeout I expected better carry performance from Eureka. Switched to my tried and true REI CIMA 60 after 15 days. Much less volume but 40LBS carries very stable.

Customer Service

Not yet. When I completed the AT Sections that I can this year then I'm going to give them a full field testers review and see what they say & do.

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Lowe, Osprey, REI, Jansport, Gregory, Kelty