Fabiano Mountain Master Mens Hiking Backpacking Boots

Fabiano Mountain Master Mens Hiking Backpacking Boots 

DESCRIPTION

n/a

USER REVIEWS

Showing 11-11 of 11  
[Jan 20, 2000]
Jason
Backpacker

After I finally got a pair that did not have a defect I have come to appreciate these boots for their comfort and support. This is my 4th pair of fabiano boots and my last. Although these are good boots i have some problems with the leather inside wearing on the heal after a 30 mile hike on the AT i wore a hole on the leather liner at the heal. I thought i was buying the best boots i could get without going custom i was wrong now use these around the house for yard work and use a pair af danners for my hiking.

Customer Service

Never in my life have i dealt with worse customer support. I had to order these boots since no one kept them in stock(i was told they were too expensive to have in stock). So i paid for the boots and they took an outline of my feet along with my size and faxed all this to fabiano. One month later my boots were here i went and picked them up wore them for 1 day and took them back because the heal cup came around too far on the left boot and dug into my foot. My retailer agreed there was a defect and returned them to fabiano who said they would not accept them because they had been worn. Myretailer wanting to keep my business ate the cost and had another pair sent. This pair and i use that term loosely came and i tried them on and found that the left boot was 2 cm longer than the right boot and the lace loops on the right boot were a good 1.5 cm farther apart than on the left boot so needless to say they didnt feel right. My retailer returned these also and was told by fabiano that the right boot had been stretched and would not accept this pair either. I promised my retailer that i had not stretched the boots well in this case just the right one. I was leaving for England and needed these boots for some hiking i was going to do there and 2.5 months had passed since i ordered these boots and personally called fabiano to get me a new pair as quickly as possible. I ended up talking to Ed Fabiano who was the rudest jerk i have ever talked to in my life who told me i had caused one of his retailers to lose out on two pairs oif boots we had it out i told him he needed to bump up his quality control and he actualy told me the boots were made in Italy and he had no control over the production of the boots. I reminded him that it was his name on the outside of the boots.
So in summary fabiano has the worst customer support in the world even when you talk to Fabiano himself they have no care whatsoever in making the customer happy and i hope that other potential customers will read this and even if they like the boots get another brand because no one deserves to be in business who doesnt care about the people who count , the customer!

Similar Products Used:

Merrel Asolo other fabiano and Scarpa boots like the delta and Rio

OVERALL
RATING
1
VALUE
RATING
1
Showing 11-11 of 11  

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