Most comfortable shoes I've ever owned, but after only 10 months of light hiking in the Oregon wilderness, the soles are worn. The rest of the shoe still appears to be in new condition though. If they can solve the sole issue, these would be the best boots I've purchased.

Customer Service

I mailed the shoes in 3 days ago for a replacement, or an upgrade to the next shoe up which can be resoled. I'll post back if the experience was negative.

After more than 5 years of consistently getting blisters from my uber-expensive, much-touted Vasque boots, I decided to go back to a brand I'd had much success with: Merrel. Best decision I ever made. Despite having only a week of sporadic wear, I made the strenuous 18 mile Half-Dome hike with no blisters whatsoever! Couple thei comfort with a unique sole that extends up into the toe and heel areas (providing superior grip on even loose gravel) and you have an outstanding pair of boots. Just as with my first pair 10 years ago, Merrel has impressed me again.

Customer Service

in several years of being a Merrel customer, I've never had to call customer service.

Similar Products Used:

various styles of Merrels, Vasque, and Hi-Tec's