I just got this Ice Axe last week. So far on my single day climb I've taken with it, it's performed beutifully. I especially like the light weight and multiple caribuner holes in the head. This means i can use a leash and still do a boot-axe belay. It self arrests wonderfully9my primary reason of purchasing it) and it can climb a moderate ice slope well. One thing I'd like to see are more teeth near the tip of the axe, because it doesn't hook very well in crusted snow.

Customer Service

none so far and I hope never