Excellent product, and I've received superior service from the retailer I bought it from (Super Store in Memphis, where I used to live.) In fact, the shop came out to my house to evaluate and fix an odd pinging noise coming from the motor area, and later gave me free deck lubricant when it was due for maintenance. Great service!

I compared the True with models from Life Fitness, Trotter and a number of low-priced machines at department stores. In terms of quality, reported durability, smoothness, deck width, noise, and features like built-in and custom programs, the True offered the best value.

I've had it for two years now and it's still running smoothly and quietly. It's great for joggers and perfectly adequate for most runners, but if I were a marathoner I'd probably spend a little more and buy the next model up -- it has a wider and (I think) slightly longer deck.

Customer Service

Great service from Super Store in Memphis!